Refund Policy

Since Shirokov Deus Technology provides digital and customized IT services, refund eligibility depends on the stage of work completed, the approved scope of work and actual expenses already incurred.

Refund rules

• If payment was made and work has not started, a full or partial refund may be possible, excluding bank fees and actual expenses.
• If work has already started, the refund amount is calculated based on the unfinished part of the agreed scope.
• If the service has been completed and delivered according to the approved scope, a refund is not provided.
• If the client does not provide required materials, access or feedback on time, project deadlines may be extended.
• Third-party services, licenses, domains, hosting, API usage, paid plugins and other external costs are non-refundable if already paid to third parties.
• Monthly support can be cancelled before the next billing period. Refunds for the current active support period are not provided.

How to request

Requests regarding refunds, cancellation or order changes are sent to the company's official email: alexey@shirokovdeustechnology.com. See also Payment Terms and Service Delivery Terms.